All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed. Please note that refunds can take up to 10 working days from the date we receive a return; this is due to our processing and quality control practices and the varying processing times between payment providers.
If you have returned items to multiple brands, the refunds may be processed individually. You will receive an email once your refund(s) have been processed.
If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement item through YBDFinds.
If the item is faulty when you receive it, please email us at email@example.com within 14 days of receipt, stating your order number and including a photo and description of the fault. We will arrange a free return for a refund or replacement for you at no additional cost.
Items which are damaged or as a result of normal wear and tear by accident or through misuse will not be considered faulty.